Shipping Policy (Updated April 2021)
We use USPS Priority shipping. Shipping is FREE if your order is over $100 Items are processed and ship out in 24-48 BUSINESS hours (Monday-Friday) after the order is received and take 2-3 business days to be delivered. Miami and Florida residents may receive their package in one business day. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather. Express shipping is the only guarantee service we provided. Domestic orders above $250 will be sent with signature confirmation automatically for security purposes. Please keep in mind that USPS is a government agency ad that does not deliver or operate on national holidays.
Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it.
We use USPS Priority Express Shipping. If your order is placed before 12:30 pm Eastern Time, and the customer selects Express Shipping at check out, the order will be shipped out the same day and received by the customer in 1-2 business days. Orders placed after 12 pm Eastern Time will ship out the next business day and received the day after that. Some areas do not offer next day shipping, if this is the case, the customer will be notified.
Please note shipping fulfillment can be delayed on holidays and on sale days due to a large number of orders. Express orders are always sent out as scheduled.
Envy Glams Boutique is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.
We offer USPS International Shipping and DHL WORLDWIDE EXPRESS. All international orders take 24-48 hours to ship. USPS takes about 10-15 days to be delivered. (SHIPPING TIMES ARE ESTIMATES AND ARE NOT GUARANTEED AS THERE CAN BE DELAYS DUE TO HOLIDAYS, BAD WEATHER, AND OTHER UNFORESEEN CIRCUMSTANCES. Your patience is greatly appreciated). DHL WORLDWIDE EXPRESS is our fastest shipping speed for international shipments and takes 1-3 business days depending on the area. DELAYS CAN HAPPEN AND DHL WORLDWIDE EXPRESS shipping times are just ESTIMATES. Shipping times for DHL CANNOT BE GUARANTEED. DHL and USPS are not available to all countries at this time. Shipping prices are calculated by weight at checkout.
Please note: Envy is not responsible for any customs fees assessed by the receiving country. If your package has not been delivered after 10 days of being shipped, please contact USPS or your countries’ postal service to inquire about our package. Most likely the package has not been delivered because it is being held by customs and is pending a retrieval fee. Any unclaimed packages will be sent back to Envy Glams Boutique and cannot be refunded or resend.